Chapter 1 General Provisions

Article 1: For the purpose of standardizing group management, preventing various illegal, irregular, and fraudulent behaviors, ensuring the standardization of the group's integrity management and various supervision work, and in accordance with national laws, regulations, and relevant group regulations, these management measures are hereby formulated.

Article 2: These management measures apply to all reporting and complaint work within the group involving illegal, disciplinary, and fraudulent behaviors.

Article 3: All employees of this group have the right to report and complain about various illegal, disciplinary, and irregular behaviors within the group, and it is guaranteed that the reporter will not be retaliated against.

Article 4: Group customers and suppliers at all levels have the right to report and complain about various illegal, disciplinary, and irregular behaviors within the group, and it is guaranteed that the reporter will not be retaliated against.

Chapter 2 Management Organization

Article 5: Reporting and complaint management unit: Group Risk Management Department Group Anti-Counterfeiting Office.

Article 6: Personnel of the reporting and complaint management department must abide by the law, be dedicated to their duties, be honest and clean, and keep secrets; they must be familiar with the management business of reporting and complaints; when handling reporting and complaint work, they must be truthful, focus on evidence, facts, and investigations.

Chapter 3 Scope of Responsibilities

Article 7: Responsible for accepting reports and complaints, recording, reporting, investigating illegal, disciplinary, and fraudulent behaviors in reports and complaints, and reviewing and handling subsequent situations.

Article 8: Main responsibilities:

1. Through lectures, let group employees understand that they have the right to report and complain about various illegal, disciplinary, irregular, and fraudulent behaviors;

2. Accept, manage, and handle various reporting and complaint materials and information; investigate, assign, and supervise various reporting and complaint cases;

3. Report and notify relevant units of the group on the handling of various reporting and complaint cases;

4. Regularly collect statistics, analyze, and summarize data on reports and complaints, and make summary reports; protection and rewards for reporters and complainants.

Chapter 4 Scope of Authority

Article 9: When accepting and investigating reporting and complaint cases, they have the right to request the relevant departments and personnel involved in the investigation to provide all documents, materials, and financial accounts related to the investigation.

Article 10: When accepting and investigating reporting and complaint cases, they have the right to request the relevant departments and personnel involved in the investigation to provide explanations and interpretations of the issues involved in the investigation.

Article 11: When accepting and investigating reporting and complaint cases, they have the right to require the relevant departments and personnel involved in the investigation to immediately stop illegal, irregular, disciplinary, and fraudulent behaviors.

Article 12: When accepting and investigating reporting and complaint cases, if it is determined to be a serious act according to the law, the group's human resources management department can be jointly authorized to terminate the labor contract, dismiss the employee, and if a crime is constituted, immediately transfer it to the judicial organs for handling.

Chapter 5 Rights and Management

Article 12: The personal property rights, work rights, democratic reputation rights, and other legitimate rights and interests of personnel who report or complain to relevant departments shall be protected by law.

Article 13: Verified reporting and complaint cases. Those that meet the conditions may be rewarded according to the nature of the case, the specific conditions are as follows:

1. Real-name reporting and complaints;

2. There is a clear and specific party being reported or complained about;

3. The clues provided by the reporter or complainant have not been obtained by the relevant departments;

4. The reported or complained situation has been verified to be true.

Article 14: The personal data, information, and reporting content of the reporter or complainant should be kept strictly confidential. Reporting materials and records should be included in confidential document management. Completed cases should be filed and archived. The archiving unit: Group Risk Management Department 。

Article 15: When accepting reports and complaints, or verifying situations with reporters, complainants, and relevant personnel, confidentiality work should be done well, and it should be carried out without exposing the identity of the reporter or complainant.

Article 16: When publicizing rewards for reporters and complainants, the consent of the individual must be obtained; otherwise, the various information of the reporter or complainant is not allowed to be disclosed.

Chapter 6 Legal Liabilities

Article 17: Those who violate the relevant provisions of these measures and leak the information of reporters or complainants will be dealt with seriously in accordance with relevant regulations; for minor offenses, they will be transferred from their posts or demoted and have their salaries reduced; if a crime is constituted, they will be transferred to the judicial organs for criminal prosecution.

Article 18: Reporters and complainants who deliberately fabricate facts, falsely accuse and frame others under the guise of reporting or complaining, or who create trouble under the guise of reporting or complaining and interfere with the normal work of the reporting department will be dealt with seriously in accordance with relevant regulations; if a crime is constituted, they will be transferred to the judicial organs for criminal prosecution according to law.

Article 19: Those who retaliate against reporters or complainants will be dealt with seriously once verified in accordance with relevant regulations; if a crime is constituted, they will be transferred to the judicial organs for criminal prosecution according to law.

Article 20: If a reporter or complainant suffers personal injury, reputational damage, or economic losses due to retaliation, the reporting acceptance unit shall handle it in accordance with the provisions of laws and regulations, and the reporter or complainant may also sue the people's court for damages according to law.

Article 21: If it is verified that the reporter or complainant deliberately fabricated lies and fictitious plots, resulting in interference with the reporting management department or causing waste of personnel, property, etc., the legal liability or economic compensation of the reporter or complainant may be pursued.

Chapter 7 Reporting and Complaints

Article 22: Reporting and complaints can be made through letters, telephone calls, WeChat, emails, visits, and other means. Real-name reporting is encouraged.

Reporting and complaint contact person: Group Risk Management Department Li Baohua, Su Zhiheng, Anti-Counterfeiting Office

Reporting and complaint telephone number: 0755-86252316, 0755-26980226

Reporting and complaint Email: (Internal mailbox) SAMD@joincare.com

(External mailbox) joincaresamd@163.com

Reporting and complaint address: No. 17-2, Langshan Road, Nanshan District, Shenzhen, Guangdong Province, Jiankangyuan Pharmaceutical Group Building Group Risk Management Department Or the Counterfeit and Fraud Fighting Office

Article 23. Reporters and complainants should be objective and factual in their reports and complaints, and take responsibility for the authenticity of the materials provided. They must not fabricate or distort facts, falsely accuse or frame others, or harm the company's interests and the legitimate rights of other employees. They should consciously maintain the company's various orders.

Article 24. Regardless of the method used, reporters and complainants must ensure that the staff specifically responsible for handling reports and complaints can contact them. Otherwise, the reporting management department has the right to refuse to accept the case.

Article 25. The reporting management department must promptly process incoming letters and calls regarding complaints and reports, classifying, numbering, registering, and summarizing the information.

Article 26. The matter must be completed within 30 days of acceptance, and the reporter or complainant must be notified of the result. In complex cases, with the approval of the company leadership, the processing period may be appropriately extended, and the reporter or complainant must be informed of the reason for the extension.

Article 27. If the reporter or complainant is dissatisfied with the handling of the report or complaint, they may request a review from the superior unit of the handling department within 20 days of receiving the written response. The department receiving the review request should provide the review result within 20 days of receiving the request and provide a written response.

Chapter 8 Supplementary Provisions

Article 28. Interpretation and revision of this method Group Risk Management Department 。

Article 29. This method shall come into effect on January 1, 2020.